Shipping Policy

Last updated: September 16, 2026

Thank you for shopping with Customori. Because many of our products are personalized and made especially for you, each order requires both production and shipping time.

This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery issue occurs.

Shipping Destinations

Customori currently ships to addresses within the United States.

Delivery to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and other remote locations may require additional shipping time. Availability may vary depending on the product and shipping carrier.

Order Processing and Production

Most Customori products are made to order.

Orders are typically processed and produced within 3–7 business days after payment and all personalization details have been received.

Processing times may be longer during:

• Holiday seasons

• Major sales or promotional events

• Periods of unusually high order volume

• Design approval or personalization delays

• Production interruptions outside our reasonable control

Business days do not include weekends or U.S. public holidays.

Please note that production time is separate from shipping time.

Personalized Order Review

Customers are responsible for reviewing all names, dates, photos, text, sizes, colors, shipping details, and other personalization information before submitting an order.

Once production has started, we may be unable to change or cancel the order.

If we require additional information or a higher-quality image, we may contact you by email. Delays in responding may extend the production timeline.

Estimated Shipping Times

After production is completed, standard delivery within the United States typically takes:

5–12 business days

Some orders may arrive sooner, while others may require additional time depending on the destination, product type, fulfillment location, and carrier availability.

During peak periods or unexpected disruptions, delivery may take up to 20 business days after shipment.

All delivery dates are estimates and are not guaranteed.

Shipping Costs

Shipping costs, when applicable, are displayed at checkout before payment is completed.

Free shipping may be available for qualifying orders or during selected promotions. Any free-shipping conditions will be shown on the product page, announcement bar, or checkout page.

Multiple Packages

Some products may be produced and shipped from different fulfillment facilities. As a result, items from the same order may arrive in separate packages and on different dates.

If your order is shipped in multiple packages, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is divided into multiple shipments.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number, when tracking is available.

Tracking information may take 2–5 business days to appear or update in the carrier’s system.

Occasionally, tracking may not update between the origin facility and the local delivery facility. This does not necessarily mean that the package has stopped moving.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following information carefully:

• Recipient’s full name

• Street address and apartment or unit number

• City, state, and ZIP code

• Contact details

If you notice an error, contact us as soon as possible. We will try to update the address, but changes cannot be guaranteed after production or shipment has begun.

Customori is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If a package is returned to the sender, the customer may be responsible for any reshipping costs. Personalized items returned because of an address error are generally not eligible for a refund.

Delayed Packages

Shipping delays may occur due to circumstances outside our reasonable control, including:

• Severe weather

• Carrier disruptions

• Holiday shipping volume

• Transportation interruptions

• Incorrect or incomplete addresses

• Delivery restrictions

• Natural disasters or other unexpected events

If tracking has not updated for more than 7 business days, or your order has not arrived within the estimated delivery period, please contact us so we can help investigate.

Packages Marked as Delivered

If your tracking information shows that the package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check around your mailbox, porch, garage, side door, and other delivery areas.

3. Ask household members, neighbors, or building management whether they accepted the package.

4. Allow up to 48 hours, as some carriers mark packages as delivered shortly before the actual delivery.

5. Contact the shipping carrier using your tracking number.

If the package is still missing after completing these steps, contact Customori for assistance.

A carrier’s delivery confirmation may be used as evidence that the order was delivered. However, we will make reasonable efforts to help you investigate the shipment.

Lost Packages

A package may be considered lost when the carrier confirms that it cannot be located or when tracking has remained inactive for an extended period.

Please contact us if you believe your package has been lost. We may ask you to confirm your shipping address and provide additional information required by the carrier.

Depending on the investigation and circumstances, we may offer a replacement or another appropriate resolution.

Claims must be submitted within 30 days of the estimated delivery date.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number

• A clear description of the issue

• Clear photographs of the entire product

• Close-up photographs showing the damage, defect, or incorrect details

• A photograph of the shipping label and packaging, when applicable

Please do not discard the item or packaging until we have reviewed your claim.

If the issue is confirmed to be caused by production, printing, or fulfillment, we will arrange an appropriate replacement or resolution in accordance with our Refund Policy.

Minor differences in color, placement, or appearance may occur because of screen settings, printing methods, materials, and the handmade or made-to-order nature of personalized products. These minor variations are not normally considered defects.

Orders Returned to Sender

A package may be returned to the sender because of:

• An incorrect or incomplete address

• An unclaimed package

• Delivery refusal

• Failed delivery attempts

• Carrier access restrictions

If an order is returned, please contact us. We will review the situation and let you know whether reshipment is available.

Additional shipping charges may apply. Original shipping charges are non-refundable when the return results from information or actions attributable to the customer.

Contact Us

If you have questions about your order or shipment, please contact us through our website’s Contact Us page or by email:

support@customori.com

Please include your order number so we can assist you more quickly.

By placing an order with Customori, you acknowledge that you have read and agreed to this Shipping Policy.